Caravan & Motorhome FAQ's
Our head office is open 8am – 5pm, 7 days a week should you have any questions or wish to speak to a member of a team. However, if you have signed a contract to rent one of our storage bays then you can come and go as you please as you will have 24.7 access to our secure storage compound.
Our storage facility has excellent security. As well as having a 24 hour on site security presence, our facilty has a secure, fob controlled entrance gate and good CCTV system.
1 month.
A one off deposit of £125 is required in order to secure a storage bay. This deposit will be refunded once your contract comes to an end.
Should you decide that you would like to vacate our facility then we will reqire one months written notice. If you are just looking to take your vehicle away for a few days then you do not need to inform the office. We do ask, however, if you plan to take your vehicle away for a trip which will involve visiting our facility in the early hours of the morning that you let us know. We can then in turn make the night security team aware.
Once your caravan and/or motorhome has vacated our facility, your swipe card has been returned to the office and your account has been checked to ensure that it is up to date, we will return your deposit. We aim to return storage deposits within 7 working days.
Payment is made by monthly direct debit.
Payment for our storage bays is taken in advance on the 1st of each month. If your contract with us comes to an end part way through the month, then we will provide a pro rata refund for the days you have already paid for where storage is no longer required.
Should you wish to vacate our facility then we will require one months written notice of vacation. Once you have handed in your notice, you will then need to ensure that your caravan is removed from our facility and your swipe card is returned to our office by the time your notice period comes to an end.
Yes. As all our storage bays are individually allocated, it is not a problem for you to keep your car in your space whilst your caravan/motorhome is away.
In the interest of security and privacy, we do not permit third parties to enter our facility. Should you wish to have your caravan/motorhome serviced then this will need to be taken off site.
Whilst we do not have an on site cleaner/detailer, we do have a designated washdown with both water and power should you wish to clean your caravan/motorhome yourself. Water is free to use and pre paid electricity cards can be purchased from the office.
Yes. We are proud to say that our facility has been awarded the prestigious Gold CaSSOA award for exceptional standards.
Yes. You will need to make sure that your caravan or motorhome has insurance (to include flood cover) prior to entering our facility and you will need to provide us with a valid copy of your insurance certificate.
